Increase visibility of order delivery status/OTD
- DCs shipping date compliance for products on stock (including customer grouping day)
- Tools to integrate suppliers expected delivery dates data in our systems
- Animation/training of regional branch supply leads
- Nb of branch’s trainings
Improve reliability of On Time Delivery:
- June: Branch Training wave 1 (internal)
- September: Branch Training wave 1 (internal)
Increase Value Proposition Awareness
- Monthly internal training on services
- External communication campaign on services during Q4
- Cross-selling between Technical centers and branches
- Acceleration of services’ sales
- Nb of trainings
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Increase ability of customers to find what they are looking for (digital)
- Enhance the visibility of priority offer on the Webshop
- For search on webshop that return ‘no result’, set up sales processes to follow-up the lead
- Click rate on search results
- Nb of chat discussions about ‘no result’ queries
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French specific: Improve customer price perception
- “Top 500” pricing project
- Push Cost savings with EB (on loyalty program)
- Implement web scraping tool to benchmark and monitor competitors’ prices on KVIs
- Follow the Top 500 increase
- Follow the RubixClub members subscriptions
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